Privacy Policy
We believe in transparency. This policy outlines how IntroCall uses, protects, and respects your personal data.
Last Updated: August 6, 2026
Introduction
Welcome to IntroCall (a product of Nexaurai, powered by Thomji Group LLC). We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website or use our AI-powered interview platform, and tell you about your privacy rights.
Data We Collect
To provide our recruitment services, we collect specific types of data essential for the hiring process:
- Candidate Data: Resumes, CVs, contact information (email, phone), and interview responses (video, audio, text).
- Recruiter Data: Account credentials, company details, and job descriptions posted on the platform.
- Usage Data: Information about how you interact with our platform to help us improve performance and user experience.
How We Use Your Data
We do not sell your data. We use your information solely to facilitate the recruitment process:
AI Analysis
Generating objective insights and transcripts from interviews to assist hiring decisions.
Service Delivery
Managing candidate pipelines, interview scheduling, and feedback loops.
Communication
Sending interview invites, status updates, and important account notifications.
Security
Detecting and preventing fraud or unauthorized access.
Interview Recording & AI Processing
If you take a video interview on IntroCall, your video and audio responses are recorded and securely stored so the employer can review them. You are asked to consent to this recording before the interview begins, and you can choose not to proceed.
What our AI does
Your answers are transcribed and evaluated by AI on the content of your responses — such as relevance, accuracy, clarity, authenticity, and language — to produce transcripts and scores that assist the hiring team.
What our AI does not do
We do not perform facial recognition, emotion or "sentiment" detection, voiceprint analysis, or any biometric profiling. Only the content of your answers is assessed.
Human decisions
AI output is a decision-support aid only. Hiring decisions are made by the employer's human recruiters — not solely by automated processing.
Service providers
We use trusted sub-processors to deliver this service, including Google (Gemini) for AI transcription and analysis (on a secure tier; your data is not used to train their models) and Cloudflare R2 for encrypted storage. They process your data only on our instructions.
Cookies & Tracking Technologies
Our platform uses local storage and similar technologies instead of traditional cookies to enhance your experience.
Essential Storage
We use Session Storage to maintain your login session (`authToken`). This is strictly necessary for the platform to function and cannot be disabled.
Analytics & Performance
With your consent, we use tracking technologies to understand how you interact with our service. You can manage your preferences via the banner footer or your browser settings.
* We respect "Do Not Track" headers and global privacy controls.
Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. Data is encrypted both in transit (using SSL/TLS) and at rest. Access to your personal data is limited to employees, agents, contractors, and other third parties who have a business need to know.
Data Retention
We retain your personal data only as long as needed for the hiring process and to meet any legal, accounting, or reporting requirements. Your interview video and audio recordings are automatically deleted after a set retention period — by default up to 90 days, though the employer may adjust this. We retain the written interview transcript and AI evaluation summary for longer, as part of the hiring record, so the employer can document and justify their decision. You may request deletion of your interview data — including the transcript and evaluation — at any time via your account settings, or, if you do not have an account (for example, as an interview candidate), by emailing us at the address below; we will delete it and ask the employer to do the same.
Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us.